Refund Policy

Recurring Billing: All subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

Cancellation: You can cancel your subscription at any time through your account dashboard or the mobile app. Your subscription will remain active until the end of the current billing period.

No Partial Refunds: After the 7-day guarantee period, we do not offer refunds for partial months or unused portions of your subscription.

To request a refund within the 7-day guarantee period:

1. Contact our support team at support@factlensweb.space
2. Include your account email and subscription details
3. Provide a brief reason for your refund request (optional but helpful)

Processing Time: Refunds are typically processed within 5-7 business days and will be credited to your original payment method.

We may consider refund requests outside the 7-day window in exceptional circumstances, such as:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Service outages that significantly impacted your usage

Each case will be reviewed individually at our discretion.

We reserve the right to refuse refunds or suspend accounts if we detect patterns of:

• Repeated subscription and refund requests
• Excessive usage immediately before refund requests
• Fraudulent payment methods
• Violation of our Terms of Service

For questions about our refund policy or to request a refund:

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of FactLens after changes constitutes acceptance of the updated policy.